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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    Where is my product?


    When you purchase a product voucher from us please ensure you note the advertised delivery time which is normally in the fine print.

    This is the time that has been agreed by us and the seller for delivery of your product.

    Some deliveries can take as long as 28 days.

    If your purchase falls outside this time please open a ticket with the supplier so they can provide assistance and resolve the delay.

    You can open a ticket with the seller via your "My Vouchers"* page by clicking on the "Contact a Merchant" button.

    Alternatively, you can open a ticket with the seller using the contact a seller form.

    To open a ticket, please go to the website and click on "Help"

    Then click on the "Contact A Merchant" option. If not already logged into the account used at the time of purchase, please proceed to log in.

    Under the voucher you're having issues with, click "Contact A Merchant" to open a request form where you can provide the merchant with information about the problem you're having.

    You should hear back from the merchant within one to three working days.

    You will receive notifications via email when the merchant responds.

    Any questions please feel free to email for assistance! 

    The Team @ EML

    *To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-

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