When you purchase a voucher from us for a product, you are purchasing a voucher however in most cases our system will automatically redeem this voucher for you and send the order details to the merchant for delivery.
Any offers that are for personalised products eg, personalised t-shirts may require further action.
Please ensure you review your voucher* after purchase and ensure it does not state that extra steps are required.
If you are required to perform extra steps (eg, order from the merchant's website) then please ensure these are completed.
Any questions please feel free to email for assistance!
The Team @ EML
*To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-