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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    Am I purchasing a voucher or a product?


    Everything offered on our websites are sold as digital vouchers.

    When purchasing a voucher for a product you'll be given the option to redeem this voucher during the purchase process which will allow you to provide your address details to the advertised seller for delivery. 

    Alternatively, you can redeem the voucher later on via the My Vouchers section of your account as shown below.

    Any offers that are for personalised products eg, personalised t-shirts may require further action.

    Please ensure you review your voucher* after purchase and ensure it does not state that extra steps are required.

    If you are required to perform extra steps (eg, order from the seller's website) then please ensure these steps are completed.

    Any questions please feel free to email for assistance! 

    The Team @ EML

    *To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-

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