You can open a support ticket with the seller by clicking the Contact The Seller button within the My Vouchers* section of your account or the Help section of the website.

Under the product you'd like assistance with, click Contact The Seller to open a request form to ask the seller for help. You should hear back from the seller within one to three working days.

If you have any questions, please feel free to email us for assistance! 

The Team @ EML

*To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-