You can apply for a full refund on a service/hotel voucher* if it was purchased less than 14 days ago and has not been redeemed.

To apply for a refund, please go to the website and click on "Help"

You will now see a "Request a Refund" option.

Please fill out this form in full (You will need your voucher details*).

Please note, if you need more than one voucher refunded, you will need to fill out a form for each voucher you require a refund on.

Once you have completed the form, you do not need to contact us again.

Please be aware, after you have submitted a refund request form, your refund may take up to 2 weeks to reach your account.

Once it has been processed by our accounts team you will receive a notification via email.

Any questions please feel free to email for assistance! 

The Team @ EML

*To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-

To request a refund on a product voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001997725-How-do-I-cancel-a-product-order-