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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    How do I apply for a refund?


    You can apply for a full refund on a service/hotel voucher* if it was purchased less than 14 days ago and has not been redeemed.

    To apply for a refund, please go to the website and click on "Help"

    You will now see a "Request a Refund" option.

    Please fill out this form in full (You will need your voucher details*).

    Please note, if you need more than one voucher refunded, you will need to fill out a form for each voucher you require a refund on.

    Once you have completed the form, you do not need to contact us again.

    Please be aware, after you have submitted a refund request form, your refund may take up to 2 weeks to reach your account.

    Once it has been processed by our accounts team you will receive a notification via email.

    Any questions please feel free to email for assistance! 

    The Team @ EML

    *To find your voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001967769-Where-do-I-find-my-voucher-

    To request a refund on a product voucher please follow this article: https://support.empathymarketing.com/hc/en-us/articles/115001997725-How-do-I-cancel-a-product-order-

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