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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    My purchase failed?


    If for any reason your purchase fails or you receive an error message then please follow the below steps.

    Confirm that you have or have not been charged by checking your online banking. If you have been charged please contact our support team for assistance.

    If you have not been charged please check the below.

    Our websites are currently only configured to accept cards registered within the UK or Ireland, if you are using a card registered outside these countries then, unfortunately, your purchase will fail.

    Double-check the information you provided at the payment screen as a typo could have caused the failure.

    Any further questions please feel free to email for assistance! 

    The Team @ EML

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