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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    How do I get my expired voucher credit?


    Once your voucher expires you can apply for 80% credit in the form of points.

    To apply for your credit, log into your account, click My Vouchers and then the Expired tab.

    You will see a button beside your voucher that will allow you to apply for the credit. Click the button to claim your credit.

    Please note, you have 6 months after your voucher has expired to submit your refund request.

    Once you have applied for your refund, the points will be applied to your account within 48 hours.

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