Hello! How can we help?

Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    What do I do if a business that I purchased a voucher for closed down?


    If a company has permanently closed down and you have an unused voucher for them which has yet to expire, you will be entitled to your money back.

    Send us a message with your voucher number, and we will be happy to reimburse you for this.

    If the voucher has expired or been redeemed and paid to the advertising venue, no refund options are available.


    The Team @ EML

    Was this article helpful?