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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    What do I do if a business that I purchased a voucher for closed down?


    If a company has permanently closed down and you have a voucher for them which has not expired and you haven’t had a chance to use, you will be entitled to your money back.

    All you need to do is send us a quick email with your voucher number and we will be happy to reimburse you for this.

    If the voucher has expired you may be able to apply for a points refund, more information on this can be found here - https://support.empathymarketing.com/hc/en-us/articles/115005481885-How-do-I-earn-points- 

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