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Browse the Empathy Marketing Support Center to find info on Voucher Issues, Product Help, Booking Assistance and much more!

    How can I exchange my voucher?

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    You can redeem an unredeemed voucher purchased over 14 days ago against a new purchase from the shopping cart as shown below.

     Follow these steps in order to exchange your unredeemed voucher.

    1. Add the voucher you wish to purchase to your shopping cart.
    2. Select the voucher you wish to exchange via the drop-down menu.
    3. Click exchange to discount your purchase by the value of the exchanged voucher.

    Unredeemed vouchers can be exchanged for 80% of their value until their expiry date or up to 90 days for product vouchers.

    After expiry, you can exchange your unredeemed vouchers for points. More information on this can be found here - https://support.empathymarketing.com/hc/en-us/articles/115005481885-How-do-I-earn-points- 

    Any questions please feel free to email for assistance! 

    The Team @ EML

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