Empathy Marketing allows its staff to work remotely. Due to this, we don’t always have a member of our Customer Service team in the office and would therefore be unable to assist you if you arrive on-site, however, the team is available via email Monday - Friday, 9am - 5pm and reply to emails within 24-48 hours.

We understand it can be frustrating waiting for a reply or locating a missing order/voucher; however, we, unfortunately, cannot permit access to the private office premise for the general public and, therefore, we advise our customers to avoid travelling to our office as access will not be authorised.

For all queries, you can contact our Customer Service team at helpdesk@empathymarketing.com, and we endeavour to answer your email within 24-48 hours. 

You can also fill in a contact form here, and an agent will be happy to get back to you. 

If you have not received a response, feel free to email again or reach out to us on Facebook Messenger via our Facebook Pages.